Customer Service

At Unite Students, we're all about providing a great service for our customers – which is where our super star Customer Service team really come in to their own.


What's it like working in Customer Service?

It’s busy – obviously – and we do all we can to keep our customers happy, which we all find extremely rewarding. What’s great is that there are no scripts to follow – you just use your initiative and common sense. It’s all about building up a rapport with the students that mean you can deal with their issues effectively.

Rewards & benefits

What benefits will I get with my salary?

As well as a competitive salary, we offer a variety of benefits. These vary depending upon the role and the level of the position, however you can expect at least:

  • 25 days holiday (increasing to 27 days depending upon length of service)
  • Contributory pension
  • Annual bonus scheme
  • Life assurance
  • Sharesave scheme
  • Eye care/spectacle vouchers
  • Charity fundraising match
  • Childcare vouchers
  • Season ticket loans
  • Unite Students accommodation discount for children and siblings

Typical roles

We have lots of opportunities to get excited about in our Customer Services team, like:

  • Customer Service and Sales Assistant
  • Service and Sales Supervisor
  • Service and Sales Advisor


Because our Customer Services team is vital to the smooth and effective running of our individual student properties, you’ll find them all over the country.

“Everyone is approachable and supportive, including the management team.”

Our people Alexandra Iftodi Service and Sales Assistant

Alexandra Iftodi is one of our brilliant Service and Sales Assistants. She enjoys getting to know students and being part of their journey to adulthood.

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Alexandra Iftodi Service and Sales Assistant

I joined the business in April 2016 as a full time Service and Sales Assistant, but started university myself in September so I’m now part-time. I love the variance of the role – the job is not repetitive at all so I don’t find it boring and every day is different!

I hadn’t heard of the company before I applied but I did some research and I looked at the videos on the website and thought: “They look like they’re having so much fun – I want to work there, too!” And it hasn’t disappointed.

The working environment is great, it’s professional but also friendly and fun. Everyone is approachable and supportive, including the management team. It’s fast-paced but organised – you know what to expect and there are lots of opportunities to be creative and active.

If you want a job that makes you smile while you’re heading to work, apply to Unite Students, you won’t regret it.

“I was looking for a fun, sociable job and – eureka! – I found it!”

Our people Andrew Aquilina Service and Sales Advisor

Andrew Aquilina was looking for something a little more fun and a little more sociable than his job as a nightclub manager – luckily for us, he found Unite Students. And hasn’t looked back.

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Andrew Aquilina Service and Sales Advisor

Before I started working as a Sales and Service Advisor for Unite Students, I was a nightclub manager. I was looking for a more fun, sociable job and – eureka! – I found it! I was a little apprehensive about working with students at first, but meeting new people every year and helping people is very satisfying.

While the rewards are great, they aren’t the reason I love my job – that’s down to the working environment. It’s busy and varied, which makes it interesting, and doing it with a team who are all on the same page is awesome! The company clearly cares about its employees and is always recognising a job well done, which I love.

If you have the opportunity to join Unite Students, whether it’s a team at head office or in one of the student properties, take it. You won’t be disappointed!

“My managers encouraged me to go on the course, it makes me motivated to learn new things and push myself out of my comfort zone.”

Our people Becky Bower Sales and Service Advisor

Becky Bower enjoys her role as Sales and Service Advisor because she loves giving students the best possible experience while they’re living in Liverpool.

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Becky Bower Sales and Service Advisor

Just a couple of years ago I was a student myself who had never been to Liverpool and was suddenly living there – not knowing anyone and getting used to a brand new way of living. I ended up loving the city so much that I stayed after I’d finished university – and I wanted to pass that experience on to other new students in the city.

Unite Students is what I expected and more. In Liverpool, we all work together to make sure we give our students the best experience possible. I enjoy working here because of the team spirit and the fast-paced, varied nature of the work. I’ve thoroughly enjoyed the opportunities I’ve had here to meet members of staff from other cities and create a wider network of support.

The positive nature of the role is what makes me come in every day with a smile on my face. The people are brilliant – it’s very rare to see someone in a bad mood here. I’m still quite new to the company but I’ve had lots of support in terms of doing the BAS course. The fact that my managers encouraged me to go on the course, makes me motivated to learn new things and push myself out of my comfort zone.

One of the aspects of the job I really enjoy is the face to face interaction with the students. I enjoy helping them with any issue, no matter how big or small it is – it’s nice when the students see you as a human being rather than a uniform.

“I’ve had countless opportunities to enhance my skills.”

Our people Jody McFarland Service & Sales Supervisor

No two days are the same for Jody McFarland, which is why he loves his role as a Service and Sales Supervisor.

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Jody McFarland Service & Sales Supervisor

Working in Glasgow where the student accommodation job market is becoming a sector in its own right, lots of sales advisors left Unite Students to develop their careers at competitors. However, I’ve seen first-hand that the level of support you have at Unite Students is far superior and just isn’t available anywhere else. The company encourages you to do as much as you want. I’ve had countless opportunities to enhance my skills, including leadership courses, business coaching and mentoring. I also feel listened to when it comes to my ideas about how we enhance our service for our customers.

As clichéd as it sounds, no two days are the same here and I love the fast pace of city operations – knowing that at times we have a very small window to pull together and get the job done, and yet somehow we nearly always do! We have great camaraderie in the team and I love that.

I feel really lucky working for a company whereby small benefits have an effect on your wallet. I’ve taken advantage of the share save scheme, free breakdown cover, cheaper airport parking, reduced price cinema tickets and the bike to work scheme. Unite Students help support you with more than just your monthly salary and that makes me feel like they care about me.

Jobs in Customer Service

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  • Service and Sales Advisor

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  • Service and Sales Advisor

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