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Customer Service

At Unite Students, we're all about providing a great service for our customers – which is where our super star Customer Service team really come in to their own.

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What's it like working in Customer Service?

It’s busy – obviously – and we do all we can to keep our customers happy, which we all find extremely rewarding. What’s great is that there are no scripts to follow – you just use your initiative and common sense. It’s all about building up a rapport with the students that mean you can deal with their issues effectively.

Rewards & benefits

What benefits will I get with my salary?

As well as a competitive salary, we offer a variety of benefits. These vary depending upon the role and the level of the position, however you can expect at least:

  • 25 days holiday (increasing to 27 days depending upon length of service)
  • Contributory pension
  • Annual bonus scheme
  • Life assurance
  • Sharesave scheme
  • Eye care/spectacle vouchers
  • Charity fundraising match
  • Childcare vouchers
  • Season ticket loans
  • Unite Students accommodation discount for children and siblings

Typical roles

We have lots of opportunities to get excited about in our Customer Services team, like:

  • Student Experience Team Member
  • Student Experience Team Leader

Locations

Because our Customer Services team is vital to the smooth and effective running of our individual student properties, you’ll find them all over the country.

“Unite Students have really helped to support my talent and ambition. I’ve worked my way up from the front desk and each role has given me a different experience and insight into the business.”

Our people Sarbjit Sidhu Regional General Manager

Sarbjit Sidhu loves the challenge that each new day brings. For her being a Regional General Manager isn’t just a job, it’s a real vocation.

Read profile

Sarbjit Sidhu Regional General Manager

It’s the fact that no two days are the same which makes being a City Manager such an exciting role. When I joined 8 years ago I didn’t imagine this is what I would be doing today, but Unite Students have really helped to support my talent and ambition. I’ve worked my way up from a Service and Sales Advisor and each role has given me a different experience and insight into the business.

It’s a fast-paced environment and we’re continually growing. Sometimes it can be tough, but everyone really looks out for each another and there’s always support available.

I love the people I work with and the students are absolutely the best bit. You see them grow and succeed in the most fundamental part of their lives. It’s not just a job, you know you’ve played a part in their future success.

My role within Unite Students is extremely rewarding. It allows me to learn a variety of different skills from sales to student welfare and safety training. The business rewards our hard work, which motivates me to push further and be the best I can be.

Our people Rose Barrow Student Experience Team Leader

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Rose Barrow Student Experience Team Leader

My role within Unite Students is extremely rewarding. It allows me to learn a variety of different skills from sales to student welfare and safety training. The business rewards our hard work, which motivates me to push further and be the best I can be. I’m always encouraged to share new ideas, so it has allowed me to embrace my creativity and I love that these efforts never go unnoticed.

Unite Students as a company has supported me from the get-go to progress in my role. The training provided in the first few weeks was extremely beneficial and allowed me to meet my new, friendly colleagues. This has been the best job I’ve had to date; I love how different my role can be from day to day. Despite the different departments, we all come together as one team which makes me feel supported.

Being a welcoming face for our students allows me to get to know them throughout their stay with uS – I love hearing the students’ great feedback, especially when they want to book again for another year.

Jobs in Customer Service

  • Student Experience Team Leader

    Reference:
    Location:
    Sector:
    15878
    Birmingham
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15875
    London
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15871
    Sheffield
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15868
    London
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15867
    Liverpool
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15862
    Liverpool
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15860
    London
    Customer Services
    VIEW JOB
  • International Sales Advisor

    Reference:
    Location:
    Sector:
    15859
    London
    Customer Services
    VIEW JOB
  • Student Experience Team Leader

    Reference:
    Location:
    Sector:
    15848
    Bournemouth
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15846
    Bath
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15838
    Sheffield
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15833
    Liverpool
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15832
    Bristol
    Customer Services
    VIEW JOB
  • Student Experience Team Leader

    Reference:
    Location:
    Sector:
    15825
    London
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15817
    Bath
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15810
    Sheffield
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15809
    London
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15802
    Manchester
    Customer Services
    VIEW JOB
  • Customer Experience Team Member

    Reference:
    Location:
    Sector:
    15794
    Loughborough
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15786
    Leicester
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15774
    Tyne and Wear
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15670
    Edinburgh
    Customer Services
    VIEW JOB
  • Student Experience Team Member

    Reference:
    Location:
    Sector:
    15576
    Edinburgh
    Customer Services
    VIEW JOB
  • Student Experience Team Leader

    Reference:
    Location:
    Sector:
    15514
    Nottingham
    Customer Services
    VIEW JOB
  • If you do not find a suitable vacancy, you can Search all jobs or register for email alerts

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