At Unite Students, we're all about providing a great service for our customers – which is where our super star Customer Service team really come in to their own.
What's it like working in Customer Service?
It’s busy – obviously – and we do all we can to keep our customers happy, which we all find extremely rewarding. What’s great is that there are no scripts to follow – you just use your initiative and common sense. It’s all about building up a rapport with the students that mean you can deal with their issues effectively.
Rewards & benefits
What benefits will I get with my salary?
As well as a competitive salary, we offer a variety of benefits. These vary depending upon the role and the level of the position, however you can expect at least:
Typical roles
We have lots of opportunities to get excited about in our Customer Services team, like:
Locations
Because our Customer Services team is vital to the smooth and effective running of our individual student properties, you’ll find them all over the country.
“Unite Students have really helped to support my talent and ambition. I’ve worked my way up from the front desk and each role has given me a different experience and insight into the business.”
Our people Sarbjit Sidhu Regional General Manager
Sarbjit Sidhu loves the challenge that each new day brings. For her being a Regional General Manager isn’t just a job, it’s a real vocation.
Sarbjit Sidhu Regional General Manager
It’s the fact that no two days are the same which makes being a City Manager such an exciting role. When I joined 8 years ago I didn’t imagine this is what I would be doing today, but Unite Students have really helped to support my talent and ambition. I’ve worked my way up from a Service and Sales Advisor and each role has given me a different experience and insight into the business.
It’s a fast-paced environment and we’re continually growing. Sometimes it can be tough, but everyone really looks out for each another and there’s always support available.
I love the people I work with and the students are absolutely the best bit. You see them grow and succeed in the most fundamental part of their lives. It’s not just a job, you know you’ve played a part in their future success.
My role within Unite Students is extremely rewarding. It allows me to learn a variety of different skills from sales to student welfare and safety training. The business rewards our hard work, which motivates me to push further and be the best I can be.
Rose Barrow Student Experience Team Leader
My role within Unite Students is extremely rewarding. It allows me to learn a variety of different skills from sales to student welfare and safety training. The business rewards our hard work, which motivates me to push further and be the best I can be. I’m always encouraged to share new ideas, so it has allowed me to embrace my creativity and I love that these efforts never go unnoticed.
Unite Students as a company has supported me from the get-go to progress in my role. The training provided in the first few weeks was extremely beneficial and allowed me to meet my new, friendly colleagues. This has been the best job I’ve had to date; I love how different my role can be from day to day. Despite the different departments, we all come together as one team which makes me feel supported.
Being a welcoming face for our students allows me to get to know them throughout their stay with uS – I love hearing the students’ great feedback, especially when they want to book again for another year.
Jobs in Customer Service
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Student Experience Team Member
Reference:Location:Sector:VIEW JOB15509ManchesterCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15507LiverpoolCustomer Services -
Student Experience Team Leader
Reference:Location:Sector:VIEW JOB15477BournemouthCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15475SouthamptonCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15470BristolCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15462GlasgowCustomer Services -
Student Experience Team Leader
Reference:Location:Sector:VIEW JOB15450EdinburghCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15446CardiffCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15430SheffieldCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15428ManchesterCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15425LiverpoolCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15388BirminghamCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15381LeicesterCustomer Services -
Student Experience Team Leader
Reference:Location:Sector:VIEW JOB15368SheffieldCustomer Services -
Student Experience Team Leader
Reference:Location:Sector:VIEW JOB15342LoughboroughCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15335LiverpoolCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15323LothianCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15263EdinburghCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15262EdinburghCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15227CoventryCustomer Services -
Student Experience Team Member
Reference:Location:Sector:VIEW JOB15226CoventryCustomer Services -
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