International Sales Consultant - Mandarin Speaking

Department: 
Reference: 
Location: 
Type: 
Salary: 
Manchester 
13030 
Manchester 
Permanent 
£19025 + bonus + benefits 


Location:Central Manchester

Salary:£19,025 + bonus + benefits

What the job involves:

In this role, working collaboratively with colleagues and agents based in China and the UK, you`ll play a key role improving and enhancing customer experience for our international students.

To give you an idea of what to expect, you`ll be:

  • Conducting sales conversations with Chinese agents and students via various channels including WeChat, Webchat, calls and emails
  • Completing general administration duties, including processing bookings and payments, debt chasing, processing no shows and absconders
  • Providing a decisive and effective response to customer complaints, assisting in and resolving customer disputes and escalating where necessary
  • Working collaboratively to help support the overall business development team to deliver its business plan and broader objectives
  • Advising city teams on how to improve service to international students, some advice on campaigns and the ways in which to approach sales

What we look for in you:

  • Written and spoken fluency in Mandarin
  • Previous experience of working within a sales environment with administrative tasks
  • Computer literate with the ability to use Microsoft Office
  • Ability to communicate effectively, both orally and in writing and able to demonstrate an objective, professional and calm approach when handling difficult situations
  • Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction

What Unite Students is all about:

We`ve been the leaders in the purpose built student accommodation market since our foundation back in 1991 and have been at the top of our game ever since. We`ve grown a lot since then and you can now find us in 24 different university towns and cities, with over 50,000 students calling us home!

Benefits of working with uS:

We recognise that your hard work shouldn`t come without it`s perks, so here`s a list of some of the things you can expect to get from us:

  • We`ve earned an award for Investors in People - Gold, so you`ll be working for an employer who really cares about you and your career
  • Take time to relax with 25 days` holiday
  • An annual bonus so you can share in the companys success
  • Amazing discounts at certain restaurants, retailers and entertainment venues
  • Most importantly, you`ll be working within a fun, passionate and vibrant team

What You`ll Get in Return

  • An annual bonus so you can share in the company`s success
  • 25 days` paid holiday
  • Pension - based on how much you save, we`ll contribute 1% more
  • Shared Parental Leave - 18 weeks full pay
  • Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 250 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 27 leading university towns and cities, with close to 75,000 students calling uS home! We pride ourselves on delivering excellent service to our customers; no-one knows students better. Our purpose is to provide a Home for Success for the students that live with us, and a workplace to thrive and grow for the people who work with uS. Find out more about life at Unite.

Room for Everyone

We`re proud to be an equal opportunities employer and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be yourself, where your voice is heard and where you can truly belong. It is important to us that our people reflect the diversity of our students and the communities we work in. We celebrate being different and work together to be the best we





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