Technology at Unite Students

We`re all about creating a Home for Success for our students, using technology and data to empower them to find their home, their tribe and have a great stay with us through their studies.

Fast Paced. Innovative. Curious. Inspiring. Inclusive. Providing a home for 74,000 students in more than 170 buildings, the success of our customers, colleagues and partnerships are the measure of our work; we take our goals seriously, knocking them out of the park whilst having fun and helping each other grow. Prop-tech is an exciting sector and you`ll be part of a team that is redefining the end-to-end experience for our customers and introducing new ways to add value through products, technology and data. Our ambition is to run the best platforms and experiences in the sector and we`re investing in people and technology. Building an inclusive team that is diverse is essential- it`s what makes us, uS. We`re passionate about building a team that respects, celebrates, and thrives from, the different experiences diversity of thought can bring. Whether you`re interested in Marketing, Digital, CRM, Property Maintenance, Robotics and Automation, DevOps, Cloud and Data Engineering, Smart Building and IOT - or all of it! - there`s a place for you in our Technology Team. We`re here to make a difference across the board.

Customer Technologies

Customers are the reason we wake up in the morning. We help our colleagues deliver a Home for Success by helping to turn the ordinary into the extraordinary, ensuring they have all they need to support students and guardians - from viewings and bookings through to in-building support and more. We also facilitate our Higher Education and Agents partnerships to help domestic and international students find a home near their chosen university.

The Role

As a CRM Business Analyst, you will join a passionate and friendly delivery team within our thriving technology department. We are looking for an experienced customer focused person to help drive improvements to our business processes and efficiency within our Salesforce CRM platform.

Using your considerable Salesforce experience, and taking a hands-on approach, you will elicit and document business requirements around business challenges and opportunities, and then help to create data driven solutions that are pragmatic and business value driven. You will be the go-to person when it comes to communication between Tech and Business stakeholders to ensure all involved work together to attain the best results.

What you`ll be doing

• Take a leading role in the onboarding of our CRM, ensuring business requirements map to the necessary capabilities within the platform, utilising Out Of The Box functionality at all times.
• Elicit functional and non-functional requirements, working with the Product teams to understand the priorities and risks of change.
• Be the champion of a world class customer and employee experience, through simplified processes that are intuitive and flexible.
• Gather and work with customer research, User Experience and Insight to put customer value at the heart of decision making.
• Work collaboratively with all relevant areas of the business to ensure adoption and advocacy of the CRM products and features.

What we`re looking for in you

• Customer focused sector experience in one/all of the following: sales, marketing, customer service, customer relationship management, market research.
• Knowledge of some (all) of the following Salesforce functional areas: AppExchange, automation, collaboration, data management, reports and dashboards, sales/service/lightning core, and marketing.
• Strong analytical skills, with knowledge of data driven intelligence systems, that will drive interaction behaviour.
• The ability to effectively document customer centric business processes, and then apply these to the functional capabilities of the CRM platform.
• Excellent communications skills including inspiring trust and influence, communicating information in a clear and commercial manner, adapting style for different audiences and levels of understanding.

What You`ll Get in Return

• An annual bonus so you can share in the company`s success
• 25 days` paid holiday
• Pension - based on how much you save, we`ll contribute 1% more
• Flexible working opportunities
• Shared Parental Leave - 18 weeks full pay
• Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

About Unite Students

About Unite:

Founded in 1991, Unite Students is a FTSE 250 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.