- Team player
"I like working with the students because it gives me a chance to meet the customer face to face and it's a great feeling when we provide a good service and receive positive feedback."
Our people Alex Gilbert Maintenance Operative, Bristol
Bristol Maintenance Operative, Alex Gilbert, explains why he enjoys working for the leader in student accommodation and reveals why the company has such a great reputation for developing employees.
Alex Gilbert Maintenance Operative, Bristol
I love the working environment and the support I get at Unite Students. I really appreciate that the company takes the time to recognise the hard work I put in and invest in training and developing my skills. The good working environment and the feeling of teamwork and support is amazing. There's real cooperation between the different city teams, too.
I like working with the students because it gives me a chance to meet the customer face to face and it's a great feeling when we provide a good service and receive positive feedback.
“Helping and supporting someone is really rewarding and I can’t imagine being anywhere else.”
Our people Danny Boyd Service and Safety Assistant
Danny Boyd loves working with the students in his role as Service and Safety Assistant because it’s really rewarding.
Danny Boyd Service and Safety Assistant
I’m a Service and Safety Assistant and it’s my job to make sure that all our properties in Leeds are safe for our customers to live in. We also support with customer welfare throughout the day and night, making sure we achieve the company’s target of a ‘home for success.’
I didn’t know that much about the company before I started but I found out that they treat their staff very well – and that’s been true! I began working in facilities but I saw that the Safety team was a really tight team that was well organised and managed. I joined the Safety team soon after and I like the fact that we’re really good at supporting each and making sure we do the best job possible.
I really enjoy making people feel reassured. We give a good, professional service to our customers so they know they can approach any of us and we will support them. Helping and supporting someone is really rewarding and I can’t imagine being anywhere else.
“It’s great to have a set of values that you believe in and can see being delivered.”
Our people Mike Jenkins Maintenance Supervisor
Maintenance Supervisor, Mike Jenkins, explains why the great culture at Unite Students means everyone works together to have fun – and deliver excellent customer service at the same time.
Mike Jenkins Maintenance Supervisor
The culture at Unite Students is very friendly and exciting – no two days are the same in maintenance and it’s really fast paced role. Our two main focuses are the customers and team work – without working as a strong team we cannot deliver the excellent service our students need. We work hard but have a great culture, where having fun at work is also important. We do lots of team building activities and have many initiatives for those that go above and beyond expectations. We’re regularly acknowledged for our hard work and efforts – there are Starts awards, a bonus scheme and monthly rewards, including gift vouchers.
The company sends out updates so that everyone in the business knows what’s happening and where the business is heading. It’s really reassuring that there are so many opportunities and the business is growing – and it’s great to say that you work at the biggest and best company in our industry. There’s a great deal of job security and progression, something I can personally vouch for. I joined the company two and a half years ago as a Maintenance Operative, then Maintenance Supervisor and then to running multiple cities: Plymouth, Exeter, Bristol, Bath and Swindon.
The company’s values are at the core of what we do – it’s great to have a set of values that you believe in and can see being delivered. It’s not often that a company will put ‘have fun’ as one of their values, but Unite Students do because even during busy periods, they want people to want to come to work and be part of the team.
“It’s fast paced and professional here, with a huge emphasis on team work.”
Our people Mark Williamson Maintenance Operative
Mark Williamson, one of our amazing Maintenance Operatives, is thankful for the opportunities he gets to grow and develop himself.
Mark Williamson Maintenance Operative
As a Maintenance Operative, my main role is doing the maintenance across Bath and Bristol properties. I currently support my line manager in the running of the team as I’m developing myself and hope to become a supervisor soon. I joined in 2015 as I’d heard good things about the company as a good place to progress and forge career for yourself. It’s an exciting place to work and I really like the fact that the company is willing to invest time into its staff and give them opportunities to progress.
It’s fast paced and professional here, with a huge emphasis on team work and being part of something bigger. I enjoy being part of a team that strives for improvement every day and being part of a much bigger team giving students a home from home. Working with the students is great and I like understanding the different cultures of the international students, too.
“No matter which job role you are in, each day brings a different challenge.”
Our people Stewart Marsh Housekeeping Supervisor
Our Housekeeping Supervisor, Stewart Marsh, explains why he’s enjoying working at Unite Students for the past 17 years.
Stewart Marsh Housekeeping Supervisor
I’m the Housekeeping Supervisor in Liverpool. Having been with Unite Students for 17 years, I’ve held a lot of different roles, but I’ve enjoyed every single one. The working environment has always been very pleasant and there’s a good relationship between colleagues, not only in the city, but nationally. From the CEO down, everyone is approachable.
Unite Students has always ensured that its employees have been taken care of, and in return the employees make sure that the students are put first and that they have the best experience possible whilst staying in our properties.
No matter which job role you are in, each day brings a different challenge and the gratitude shown by the students and their families is so rewarding.
Doing business responsibly
At Unite Students, we strive to be responsible across all areas of the business and are committed to ensure:
In 2012, we established our own charitable foundation. Unite Foundation provides year round accommodation scholarships to students from a background of care or estrangement. To date, it's provided 250 scholarships, working with 28 university partners.
Diversity and Action Group
Our newly establish Diversity and Action Group is made up of 40 individuals from across the business, who work to ensure that Unite Students continues to be a diverse and inclusive work place.
NUS Green Impact
Working with the NUS, we encourage sustainable behaviour in our properties and from our students. We're delighted that 24 of our properties are now accredited with the Green Impact award scheme and have 120 student volunteers working with the scheme.