International Sales Advisor (Mandarin Speaking)

The Role

We are looking for 3 customer-focused individuals to join our International Sales team on a fixed-term contract through to the end of September 2026. This role is focused on delivering a high standard of service to international students, agents, and customers, while working collaboratively with colleagues across the business.

The successful candidate will support international students throughout their booking journey via phone and email, helping with enquiries, explaining policies, and providing guidance on accommodation bookings. You will also work closely with international agents, assisting with bookings and responding to a variety of enquiries.

The role also involves delivering customer support across multiple communication channels, including phone calls, email, and WeChat. Depending on business needs, the focus may vary between B2B and B2C customer support.

Contract Details

• Fixed-term contract
• Start date: ASAP
• End date: September 2026

Working Hours & Shift Pattern

• 37.5 hours per week
• 5-day working week between Monday and Sunday
• Includes some weekend and Bank Holiday working
• Shifts are 7.5 hours per day between 6:00am and 8:00pm
• Early shifts begin at 6:00am
• Late shifts usually finish at 6:00pm, with occasional shifts ending at 8:00pm

Your weekly working pattern will be discussed and agreed with your line manager, although flexibility is required as patterns may change depending on business needs.

Location

This is a hybrid role, primarily working from home. Attendance at our London office will be required for training and occasional meetings. Some travel within the UK may also be required from time to time.

What you`ll be doing

• Provide excellent customer service to international students and agents, supporting them with accommodation bookings and enquiries across phone, email, WeChat, and webchat.
• Build positive relationships with students, agents, and colleagues while handling queries, complaints, and follow-ups professionally and efficiently.
• Process bookings, payments, and general administration tasks, ensuring all customer information is accurate and compliant with GDPR regulations.
• Support sales and marketing campaigns while helping to improve sales performance across B2B and B2C channels.
• Work collaboratively with internal teams and external partners to support wider business goals and share market feedback.

Essential

• Native Chinese speaker with fluent written and spoken Mandarin.
• Ability to communicate professionally and confidently with customers and colleagues.
• Flexible approach to working hours to support customers in China when required.
• Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment.
• Good working knowledge of Microsoft Office and general computer systems.
• Previous experience in a customer service, sales, or administrative role.
• Positive, adaptable, and self-motivated approach to work.

Desirable

• Experience within the accommodation, hospitality, or education sectors.
• Maintain high standards of productivity, accuracy, and customer satisfaction while meeting team KPIs and company policies.

About Unite

Founded in 1991,Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students, neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.