Housekeeping Team Leader

Inspire your team to deliver exceptional cleanliness and comfort every day.

Location: London East

Contract Type: Permanent

Working Hours: 37.5 hours per week, working 5 days out of 7, between the hours of 8am and 6pm. Weekends will be required on a rota basis.

Salary: £29,186 - £30,635 + bonus + benefits

As a Housekeeping Team Leader, you`ll play a key part in ensuring the cleanliness and presentation of our properties, helping to create safe, welcoming environments where students can thrive. You`ll work closely with Facilities, Student Experience, and Maintenance teams, leading your housekeeping team to deliver the highest standards every day. From organising daily tasks to hands-on support, you`ll be a visible, motivating presence who never walks past a mess without doing something about it.

Your impact

Whilst no two days are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:

• Lead and support the Housekeeping Team, through hands-on involvement, coaching, and continuous feedback to help them develop and perform at their best.
• Provide line management and leadership to your team - conducting performance reviews, managing attendance, conduct, and performance, and supporting their growth and development.
• Be responsible for setting objectives, creating rotas, and managing holidays to ensure effective cover and operational excellence.
• Contribute to cluster performance by delivering key business KPIs.
• Act as the point of escalation for incidents and ensure every situation is managed calmly, professionally, and with care.
• Planning and organising the daily operations of the housekeeping team, including fair delegation of tasks and performance monitoring.
• Ensuring all communal and back-of-house areas are clean, safe, and well-maintained, working alongside maintenance teams to address any issues swiftly.
• Setting a strong example by proactively addressing cleanliness and safety concerns without delay.
• Communicating effectively, solving problems confidently, and fostering teamwork and a culture of learning and high standards.

Your background

You don`t need to fit a box or follow a traditional path - what matters most is your mindset. We`re looking for curiosity, openness to learning, and the drive to make a difference. Whether you`re solving problems, leading change, or supporting our students day-to-day, it`s your attitude and approach that will help shape something bigger.

To be successful in this role, you will

• Have previous housekeeping experience, ideally with a background in leading or supervising a team, or extensive experience in housekeeping seeking progression.
• Be detailed-oriented with a keen eye to maintain high cleanliness standards and ensure nothing is overlooked.
• Be hardworking and willing to actively work alongside your team while confidently delegating tasks based on team members` strengths.
• Communicate effectively by actively listening, using clear language, and maintaining composure in challenging situations.
• Demonstrate strong leadership by motivating your team, providing timely feedback, solving problems efficiently, and fostering a culture of continuous learning and collaboration.

Why it`s great to work with US!

In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.

We believe that everyone thrives when they`re able to bring the best version of themselves to work. So, alongside a competitive salary we`ve built a culture and a reward package to support you in bringing your full, authentic self to work, including:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme where contributions between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced Family Leave - including 18 weeks full ay for birthing parents and 4 weeks for non-birthing parents
• Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP) to ensure that you`re supported as much as possible when you need it
• Free volunteering day per year to make a difference!
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium

There`s even more to enjoy - find the full benefits package on our careers page.

Alongside all these great benefits to support you, we also want to ensure that we`re supporting your family too. You`ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!

Once you`ve joined US, you`ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!

If you`re expecting ordinary, then think again. We`re US, we`re different - and we`re proud of it. How far you could go? Join US and find out.