Facilities Team Leader

Lead with impact and shape safe, exceptional environments and inspire your team to deliver outstanding service that helps our community thrive.

Location: Birmingham

Contract Type: Permanent

Working Hours: 37.5 hours per week, working 5 days out of 7, between the hours of 8am and 8pm. Weekends will be required on a rota basis.

Salary: Up to £33000 (Dependent on experience) + bonus + benefits

Essential: A full UK driving license

As a Facilities Team Leader, you`ll play a key part in delivering excellent maintenance and operational standards across 6 buildings, ensuring safe, efficient, and welcoming spaces for students to succeed. You`ll be supporting the Facilities Manager, leading a team of Facilities Team members, working closely with Estates colleagues and student support services to make a real impact every day. You`ll be leading planned and reactive maintenance, resolving issues promptly, and fostering a culture of outstanding service across your cluster of properties.

Your impact

Whilst no two days are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:

• Lead and motivate a team of Facilities Team Members to deliver high standards of maintenance and customer service, creating a safe, welcoming environment for residents.
• Complete and support planned and reactive maintenance across a wide range of tasks including joinery, plumbing, electrical work (like-for-like), door and window repairs, and fault-finding, ensuring compliance with statutory health, safety, and quality standards.
• Recording maintenance issues accurately through our PDA system
• Ensure all properties are staffed appropriately and that team members are fully trained to respond effectively to maintenance and operational needs.
• Drive team performance through active management, coaching, and supporting personal development while promoting sustainability and adherence to company policies.
• Being a visible, reassuring presence - especially when responding to incidents, emergencies or out-of-hours needs (where applicable).

Your background

You don`t need to fit a box or follow a traditional path - what matters most is your mindset. We`re looking for curiosity, openness to learning, and the drive to make a difference. Whether you`re solving problems, leading change, or supporting our students day-to-day, it`s your attitude and approach that will help shape something bigger.

To be successful in this role, you will:

• Hold a full UK driving licence and have relevant experience or/and knowledge in maintenance operations, capable of leading the team effectively in the absence of the Facilities Manager.
• Possess practical technical skills including basic joinery, plastering, plumbing, and electrical work, alongside strong knowledge of health and safety legislation.
• Demonstrate confident, motivational leadership by coaching and developing your team, setting a positive example, and fostering a culture of high performance and continuous learning.
• Manage competing priorities effectively, communicate clearly and professionally, and delegate tasks based on team strengths to ensure quality service delivery.
• Maintain strong organisation and attention to detail, stay calm under pressure, respect diversity, and work effectively both independently and as part of a team.

Why it`s great to work with US!

In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.

We believe that everyone thrives when they`re able to bring the best version of themselves to work. So, alongside a competitive, we`ve built a culture and a reward package to support you in bringing your full, authentic self to work, including:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme where contributions between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP) to ensure that you`re supported as much as possible when you need it
• Free volunteering day per year to make a difference!
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium

There`s even more to enjoy - find the full benefits package on our careers page.

Alongside all these great benefits to support you, we also want to ensure that we`re supporting your family too. You`ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!

Once you`ve joined US, you`ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!

If you`re expecting ordinary, then think again. We`re US, we`re different - and we`re proud of it. How far you could go? Join US and find out.