Safety Team Member

Make a difference, night after night

Location: London

Contract Type: Permanent

Working hours: 21 hours per week, working 2 nights out of 7 (predominantly Saturdays & Sundays) between the hours of 8pm - 7am.

Salary: £17,282.76 - £17,966.12 + bonus + benefits

As a Student Safety Team Member, you`ll play a key part in keeping our students and buildings safe, comfortable, and welcoming throughout the night. You`ll be the reassuring presence that helps students feel supported, cared for, and at home. You`ll work closely with Student Safety Team Leader and your peers across the cluster, making a real impact every day. Every shift brings something different ?" from doing safety patrols and updating Excel handovers, to responding to emails or supporting a student who needs help in the early hours. It`s a role where you`ll stay calm under pressure, connect with people, and make a real difference every night.

Your impact

Whilst no two nights are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:

• Be a friendly face and first point of contact for students who need support or reassurance overnight.
• Keep our buildings and everyone in them safe, responding calmly to incidents or emergencies such as fire alarms, noise complaints, or maintenance issues.
• Help students feel welcome, respected, and cared for - always treating everyone with empathy and professionalism.
• Work closely with day and night teams to ensure seamless service and handovers.
• Take pride in maintaining tidy, safe, and well-kept spaces.
• Support with wellbeing or welfare matters, noticing when something isn`t right and taking action to help.
• Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.

Your background

You don`t need to fit a box or follow a traditional path - what matters most is your mindset. We`re looking for curiosity, openness to learning, and the drive to make a difference. Whether you`re solving problems, leading change, or supporting our students day-to-day, it`s your attitude and approach that will help shape something bigger.

To be successful in this role, you will:

• Enjoy connecting with people and creating a safe, inclusive environment,
• Stay composed and confident when faced with unexpected challenges,
• Take pride in doing what`s right and supporting others
• Preferred, have experience in a customer service role or residential environment - though this isn`t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere

Why it`s great to work with US!

In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.

We believe that everyone thrives when they`re able to bring the best version of themselves to work. So, alongside a competitive salary, we`ve built a culture and a reward package to support you in bringing your full, authentic self to work, including:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and ear up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme where contributions between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP) to ensure that you`re supported as much as possible when you need it
• Free volunteering day per year to make a difference!
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium

There`s even more to enjoy - find the full benefits package on our careers page.

Alongside all these great benefits to support you, we also want to ensure that we`re supporting your family too. You`ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!

Once you`ve joined US, you`ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!

If you`re expecting ordinary, then think again. We`re US, we`re different - and we`re proud of it. How far you could go? Join US and find out.