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Operations Management

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It's fast paced, challenging and fun in our Operations Management team – with lots of opportunities to put your own mark on what you do.

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What's it like working in Operations Management?

As a team, City Operations do all they can to give our students an outstanding experience. Working as a well-oiled machine our team look after everything. With our Service and Sales Assistants covering reception services, logging inspections and reporting maintenance to managing sales conversations, flat meetings and disputes, as well as a whole host of other duties. All the way up to our City Managers who’ll provide commercial leadership, maintain competitor intelligence and develop their team. It’s busy, but it’s always fun.

Rewards & benefits

What benefits will I get with my salary?

As well as a competitive salary, we offer a variety of benefits. These vary depending upon the role and the level of the position, however you can expect at least:

  • 25 days holiday (increasing to 27 days depending upon length of service)
  • Contributory pension
  • Annual bonus scheme
  • Life assurance
  • Sharesave scheme
  • Eye care/spectacle vouchers
  • Charity fundraising match
  • Childcare vouchers
  • Season ticket loans
  • Unite Students accommodation discount for children and siblings

Typical roles

We have lots of opportunities to get excited about in our Operations Management team, like:

  • General Manager
  • Student Experience Manager

Locations

Because our Operations Management team is vital to the smooth and effective running of our individual student properties, you’ll find them all over the country.

“I’ve had countless opportunities to enhance my skills, including leadership courses, business coaching and mentoring. I also feel listened to when it comes to my ideas about how we enhance our service for our customers..”

Our people Jody McFarland General Manager

No two days are the same for Jody McFarland, which is why they love their role as a General Manager.

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Jody McFarland General Manager

Working in Glasgow where the student accommodation job market is becoming a sector in its own right, lots of sales advisors left Unite Students to develop their careers at competitors. However, I’ve seen first-hand that the level of support you have at Unite Students is far superior and just isn’t available anywhere else. The company encourages you to do as much as you want. I’ve had countless opportunities to enhance my skills, including leadership courses, business coaching and mentoring. I also feel listened to when it comes to my ideas about how we enhance our service for our customers.

As clichéd as it sounds, no two days are the same here and I love the fast pace of city operations – knowing that at times we have a very small window to pull together and get the job done, and yet somehow we nearly always do! We have great camaraderie in the team and I love that.

I feel really lucky working for a company whereby small benefits have an effect on your wallet. I’ve taken advantage of the share save scheme, free breakdown cover, cheaper airport parking, reduced price cinema tickets and the bike to work scheme. Unite Students help support you with more than just your monthly salary and that makes me feel like they care about me.

Jobs in Operations Management

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