Operations Management

It's fast paced, challenging and fun in our Operations Management team – with lots of opportunities to put your own mark on what you do.


What's it like working in Operations Management?

As a team, City Operations do all they can to give our students an outstanding experience. Working as a well-oiled machine our team look after everything. With our Service and Sales Assistants covering reception services, logging inspections and reporting maintenance to managing sales conversations, flat meetings and disputes, as well as a whole host of other duties. All the way up to our City Managers who’ll provide commercial leadership, maintain competitor intelligence and develop their team. It’s busy, but it’s always fun.

Rewards & benefits

What benefits will I get with my salary?

As well as a competitive salary, we offer a variety of benefits. These vary depending upon the role and the level of the position, however you can expect at least:

  • 25 days holiday (increasing to 27 days depending upon length of service)
  • Contributory pension
  • Annual bonus scheme
  • Life assurance
  • Sharesave scheme
  • Eye care/spectacle vouchers
  • Charity fundraising match
  • Childcare vouchers
  • Season ticket loans
  • Unite Students accommodation discount for children and siblings

Typical roles

We have lots of opportunities to get excited about in our Operations Management team, like:

  • City Manager
  • Service and Sales Manager


Because our Operations Management team is vital to the smooth and effective running of our individual student properties, you’ll find them all over the country.

“The excitement of helping the students through such a crucial part of their life and seeing them continue to grow and succeed is truly fantastic.”

Our people Chris Cater City Manager

We truly care about what we do, empowering individuals to make decisions and positively impact on the day to day life of our students, while having plenty of fun along the way, says Chris Cater, City Manager.

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Chris Cater City Manager

I’m currently City Manager for our properties in Bath and Bristol, but before that I was City Manager for Manchester, and then Regional Service and Sales Manager for all cities between Aberdeen and Coventry. I was originally approached by a recruitment agency regarding the role, and when I looked into it, I was completely sold on the company! I grew up with higher education being a prominent part of family life, so the opportunity to work so closely with the sector was a real draw for me. There’s no more diverse and interesting a group of people than students! The excitement of helping them through such a crucial part of their life and seeing them continue to grow and succeed is truly fantastic.

There’s never a boring day with students around! And the environment is great – people are incredibly friendly and welcoming and anyone can talk to anyone. All departments really care about delivering the best service to our students, and that common goal means we continually strive to improve. Nothing stands still either, the pace is fast and we’re constantly evolving to stay ahead of the pack.

The company provide some really nice extras that are the icing on the cake in terms of benefits, and it really does feel like you’re cared about and not just another number. The culture is key, but that’s created by the people within the business and starts from the top down.

“You have a real ability to put your own mark on what you do.”

Our people Clare Ballinger City Manager

Clare Ballinger is one of our City Managers. She enjoys knowing that she makes a difference to students’ lives, every single day.

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Clare Ballinger City Manager

I began my career with Unite Students in 2011 as a Service and Sales Manager. At the time, I didn’t know a huge amount about the company, apart from what I’d read online. I was attracted to the position as it was something very different to what I was doing, but I could see I had transferable skills.

The working environment here is fast paced and challenging and you have a real ability to put your own mark on what you do, which I really enjoy. The culture encourages you to treat properties as your own, make decisions and have accountability – and the business rewards well and recognises people’s strengths. Autonomy is important to me and I like the opportunities I have to grow and develop.

The people are incredible, I love the team around me – even when the work is incredibly hard, we find ways to have fun! The students are why I come to work, I know that what I say makes a difference to them and that’s why it’s such a privilege to be part of a young person’s life during this time.

“The office environment is very collaborative and the customer is always at the forefront of decisions.”

Our people Jo Blair City Manager

Jo Blair loves her role as City Manager because of the impact she has on the next generation of managers coming through the business – that and the stories she can tell about the students!

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Jo Blair City Manager

Unite Students is a very fast-paced environment and change is the norm. In comparison to other industries, which can be very slow to make changes, here it’s as fast paced as you like and the only limit is one you put on yourself.

The office environment is very collaborative and the customer is always at the forefront of decisions. The senior managers appreciate feedback and always consider the teams in their decision making process. 

I love the customer interaction – the stories we get told by the students are gold, one day I’m going to write a book about all their experiences! What gets me out of bed in the morning is the opportunity to be part of the development of my team. I have a direct impact on the next generation of managers coming up the business, and that’s very exciting. While the hard work and desire has to come from the individual, the environment, advice and guidance I create and deliver is what will help them succeed.

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