Junior IT Service Desk Analyst

£20 - £23,000 + bonus + benefits 

Technology at Unite Students

We`re all about creating a Home for Success for our students, using technology and data to empower them to find their home, their tribe and have a great stay with us through their studies.

Fast Paced. Innovative. Curious. Inspiring. Inclusive. Providing a home for 74,000 students in more than 170 buildings, the success of our customers, colleagues and partnerships are the measure of our work; we take our goals seriously, knocking them out of the park whilst having fun and helping each other grow. Prop-tech is an exciting sector and you`ll be part of a team that is redefining the end-to-end experience for our customers and introducing new ways to add value through products, technology and data. Our ambition is to run the best platforms and experiences in the sector and we`re investing in people and technology. Building an inclusive team that is diverse is essential- it`s what makes us, uS. We`re passionate about building a team that respects, celebrates, and thrives from, the different experiences diversity of thought can bring. Whether you`re interested in Marketing, Digital, CRM, Property Maintenance, Robotics and Automation, DevOps, Cloud and Data Engineering, Smart Building and IOT - or all of it! - there`s a place for you in our Technology Team. We`re here to make a difference across the board.

The Role

This is a fantastic opportunity to join a customer-focussed IT Service Desk team, to work as part of the team to support the day-to-day front line IT support to the business. You will be providing general technical support and assistance to end users across Unite Students, and act as a key point of contact between employees across Unite Students in order progress all IT service incidents and requests.

This is a great role for someone looking to start their career in IT in a fast-growing, technology-focussed business.

What you`ll be doing

  • Own and progress support incidents and service requests is an efficient and transparent manor to resolution.
  • Ensure all work and client communications are responded to in a timely manner and recorded on the Service Desk system.
  • Ensure requesters are kept up to date with current support information.
  • Assist & support in new project implementations.
  • Ensure adherence to the IT policies for the Service Desk team, as well as end users.
  • Follow a consistent way of call handling that puts the customer first.
  • Complete hardware and software installations.
  • Follow defined approval processes for related service requests.
  • Assist with other Service Desk priorities including daily operational tasks and checks.
  • Identify repeat issues and propose team/departmental improvements.
  • Deliver outstanding customer service to all customers through a range of written and verbal communication channels.
  • Work to SLA and KPI targets including management of calls to closure, escalation of calls to Technical Engineers and customer satisfaction.

What we`re looking for in you

  • Aptitude in IT systems and software support. Can demonstrate excellent analytical and troubleshooting skills.
  • Experience of supporting the following Microsoft products - Office 365, Microsoft Azure, SharePoint Online, Windows 10, Windows Server 2012/2016), Microsoft InTune.
  • Experienced in LAN networking, user access control and client management using Active Directory and Group Policy, supporting varied business critical software packages, peripherals and mobile devices, remote access tools and IP Telephony.
  • Ability to work under pressure whilst maintaining a calm and pragamatic approach to workload.
  • Highly self-motivated, enthusiastic and passionate about IT Service Management
  • A willingness to learn and constantly develop new skills and proven ability to work in a team and on own initiative.
  • Self-motivated, enthusiastic, helpful and approachable
  • Flexibility to work from home while also regularly working from our head office and regular visits to Unite Student locations and external partners nationwide

What You`ll Get in Return

  • An annual bonus so you can share in the company`s success
  • 25 days` paid holiday
  • Pension - based on how much you save, we`ll contribute 1% more
  • Flexible working opportunities
  • Shared Parental Leave - 18 weeks full pay
  • Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.


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