Enterprise Systems Technical Analyst

Competitive + bonus + benefits 

The Role

This is an exciting opportunity to help build the future landscape of ERP systems within Unite Students. Assisting the ERP Lead you will be working closely with the business to advise on new systems and their technical capabilities, including Interfaces and Analytics. This role will therefore help shape the implementation plan. You will work in collaboration with all relevant colleagues whilst driving forward positive team relationships.

The Technical Analyst will also help ensure BAU is efficiently delivered this will include support of end-user queries, overseeing system changes and enhancements, project initiatives to support system process enhancements, systems training. You will also need to build and maintain strong relationships with 3rd party Suppliers.

Key Accountablilities

  • Provide support for Unites Enterprise Systems, the business processes they support, working to resolve any issues alongside the Enterprise Technical Team, our key users and 3rd party support partners
  • Support business users with data queries and bug fixing in the following Oracle modules:
    • Accounts Receivable, Service Contracts, Installed Base, Advanced Collections, Advanced Pricing and core financials
  • Bug fix and continue to develop customisations in the following solutions:
    • SQL, PL/SQL, Forms, Reports, BI/XML Publisher, Workflow, XML Gateway, OAF, Unix Shell Scripting, JAVA Script, Discoverer
  • Provide support to Unites future Enterprise Systems as and when they come on line
  • Successfully deliver system changes and enhancements to improve business processes and provide the right tools for the job of our users, working with our Managed Service provider where appropriate.
  • To create and maintain system documentation that supports IT and the business requirements.
  • Follow Unite`s change process to promote fixes and changes in line with business priorities and the team work load.
  • You will need to apply your breadth of systems knowledge and software development experience to ensure your solutions are timely, value-adding and clearly understood. By adopting a collaborative approach with your peers you will need to use effective analysis and interpersonal skills to interpret business requirements and issues.
  • To ensure all support calls and communication are logged within our ManageEngine Service Desk and JIRA tools, respond to support calls within agreed SLA targets in a professional and courteous manner, and escalate calls internally or externally
  • To create and maintain system documentation, which supports IT and the business requirements.

Key Responsibilities

  • Provide expertise in developing solutions using the below technologies:
    • SQL, PL/SQL, Oracle Ebs R12, Oracle RDBMS 12C, AWS Redshift
  • Systems to support:
    • Oracle RDBMS, Oracle EBS, Unite BI Solution, Unite Maintenance Solution
  • Balance and prioritise tasks between project support and business as usual

Key Experience

  • Significant experience of Oracle technical solutions: SQL, PL/SQL, Forms, Reports, BI/XML Publisher, Workflow
  • Experience of a wide breadth of Oracle Modules (refer to Module list in the Key Areas of Accountability above)
  • Knowledge and experience of providing support and analysis for Oracle EBS R12
  • Experience of supporting and delivering IT change and IT projects
  • Ability to liaise comfortably with key stakeholders
  • Experience in cloud technologies
  • AWS Redshift database experience
  • SQL Server and Oracle RDBMS experience
  • Experience of Oracle technical solutions
  • Experience of supporting and delivering IT change and IT projects

What You`ll Get in Return

  • An annual bonus so you can share in the company`s success
  • 25 days` paid holiday
  • Pension - based on how much you save, we`ll contribute 1% more
  • Flexible working opportunities
  • Shared Parental Leave - 18 weeks full pay
  • Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 250 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 27 leading university towns and cities, with close to 75,000 students calling uS home! We pride ourselves on delivering excellent service to our customers; no-one knows students better. Our purpose is to provide a Home for Success for the students that live with us, and a workplace to thrive and grow for the people who work with uS.

Room for Everyone

We`re proud to be an equal opportunities employer and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be yourself, where your voice is heard and where you can truly belong. It is important to us that our people reflect the diversity of our students and the communities we work in. We celebrate being different and work together to be the best we can be.


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