Head of Student Support

Close date: 
Student Services 
UK - Remote working with some travel 
Up to £75,000 + Bonus + Benefits 

Head of Student Support - National Role


This is an exciting new opportunity to lead our Student Support team and provide strategic leadership across the business on a wide range of student wellbeing matters.

In this role, you`ll be accountable for maintaining good policies and procedures, ensuring consistent and safe practice in supporting students with welfare issues and building the capacity of student-facing employees to respond to students in need of support.

Remote working with UK-wide travel.

What you`ll be doing:

  • Leading the work of our Student Support function to ensure all student-facing employees and their managers are well-equipped to respond to the support needs of students in an effective way
  • Providing specialist leadership in the areas of student support - including student wellbeing and mental health, disability accessibility, and student welfare incident management - to the team of Regional Student Support Managers (RSSMs) to enable them to carry out their roles effectively, safely and professionally
  • Coordinating and managing the network of six RSSMs, ensuring that the team`s work is strategically led, joined-up and consistent across the regions
  • Assessing risk within our student support activities and work across the business to design and implement appropriate risk management strategies
  • Devising a strategic approach to the roll out of student support-related training to all of our city teams, much of which will be delivered by the RSSMs (in partnership with the Learning and Development Team)
  • Ensuring all key student support policies and operational procedures owned by Student Support are effective, kept up to date, reflect best practice
  • Reviewing the available options for us to purchase materials, content and/or activities, or develop our own, to proactively support the wellbeing of the students living with uS and devise a clear strategy for this work
  • Acting as the Principal Safeguarding Officer for Unite Students, coordinating all aspects of the organisation`s approach to safeguarding in relation to students.

What we`re looking for in you:


  • Expertise on a range of student support issues - including student wellbeing and mental health, disability access, serious incident management (such as sexual and domestic violence, assault, self-harm, student fatalities), and safeguarding.
  • Significant experience of leading and designing a support team/function - preferably a service that supports students and/or young people (16-25).
  • The ability to clearly articulate the student support role and duty of care a student accommodation provider has in relation to its residents, and how these differ from the role and duty of care of universities and specialist support services.
  • A consultative, supportive and enthusiastic management style, combined with the ability to give clear direction and make quick and effective decisions when needed.
  • An excellent practical knowledge of how regulations and legislation on equality (including provisions relating to of reasonable adjustments for disabled people), data protection and safeguarding apply to the work of an accommodation provider.
  • Experience of developing or commissioning training and development programmes which build the confidence of others to handle complex issues - for example, which help staff to respond effectively to students who are distressed.
  • Experience of developing effective policies and operational procedures.
  • Strong interpersonal and communication skills, with the ability to win the confidence of a wide range of people and communicate specialist knowledge effectively to non-specialists.
  • Experience of collaborating with a wide range of internal and external stakeholders to create effective change.


  • Experience of working in, or closely with, the housing or student accommodation sector.
  • Experience of leading a team across dispersed geographic locations and/or in matrix management structures.
  • Experience of designing and successfully deploying training programmes across large organisations which make best use of a range of different methods of delivery (in-person training, video events, e-learning, webinars, briefings, etc.)

What You`ll Get in Return

  • An annual bonus so you can share in the company`s success
  • 25 days` paid holiday
  • Pension - based on how much you save, we`ll contribute 1% more
  • Flexible working opportunities
  • Shared Parental Leave - 18 weeks full pay
  • Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 250 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 27 leading university towns and cities, with close to 75,000 students calling uS home! We pride ourselves on delivering excellent service to our customers; no-one knows students better. Our purpose is to provide a Home for Success for the students that live with us, and a workplace to thrive and grow for the people who work with uS. Find out more about life at Unite.

Room for Everyone

We`re proud to be an equal opportunities employer and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be yourself, where your voice is heard and where you can truly belong. It is important to us that our people reflect the diversity of our students and the communities we work in. We celebrate being different and work together to be the best we can be.

Coronavirus Update

Please be assured, we are continuing to recruit for the vacancies advertised on our Jobs page and will be taking every precaution necessary, in line with Government and WHO guidelines, to ensure the health and safety of our candidates, employees and customers during the recruitment process.

While Government restrictions are in effect, all recruitment will take place without any physical contact; we will be using video interviews and telephone interviews to help you to bring your application to life from home!

If you have applied for a job with uS, we will be in touch with an update on your application soon. Thank you.

Sorry, this vacancy is closed.

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