Unite Departments / Contact Centre & Business Improvement

Wherever you find Unite Students properties, you will discover teams who share a common commitment to providing students with high-quality, hassle-free homes.

And that means being on hand to give students help and advice when they need it.

We’ve created a dedicated Contact Centre that provides a 24/7, one-stop-shop for both our students and our operational city teams across the country. We’re on call to handle issues ranging from lost keys and broken fridges to rental arrears. And if a member of our operations team in our properties needs advice or access to, say, an emergency plumber, we’re here to help.

All this forms part of a wider commitment to embed effective operational processes and standards across the business. Giving our city teams the right support and tools is important to us. So is leading the operations agenda on key issues like security and Health & Safety. And we’re determined to drive continuous improvement in customer service, support, policies and processes.

As a result, we look for people from a wide range of skill areas, including:

  • Telephone based customer service
  • Telesales
  • Telephone response handling (including emergency response)
  • Accounting
  • Administration
  • Resource co-ordination
  • Policy & process design

Are you friendly, supportive, well-organised and good with people? Then you could fit in perfectly.

Victoria is our City Manager in Coventry, leading a 15-strong team and delivering a great customer experience for 1,200 Unite Students customers in the city.

“As City Manager in Coventry, I effectively have 1,200 customers to look after – more than enough to keep me busy! The work is incredibly varied. I lead a team of about fifteen people and am responsible for everything from safety and maintenance to meeting sales targets and building relationships with local universities.

Victoria Pearson

City Manager, Coventry