Unite Departments / Contact Centre & Business Improvement

Wherever you find Unite Students properties, you will discover teams who share a common commitment to providing students with high-quality, hassle-free homes.

And that means being on hand to give students help and advice when they need it.

We’ve created a dedicated Contact Centre that provides a 24/7, one-stop-shop for both our students and our operational city teams across the country. We’re on call to handle issues ranging from lost keys and broken fridges to rental arrears. And if a member of our operations team in our properties needs advice or access to, say, an emergency plumber, we’re here to help.

All this forms part of a wider commitment to embed effective operational processes and standards across the business. Giving our city teams the right support and tools is important to us. So is leading the operations agenda on key issues like security and Health & Safety. And we’re determined to drive continuous improvement in customer service, support, policies and processes.

As a result, we look for people from a wide range of skill areas, including:

  • Telephone based customer service
  • Telesales
  • Telephone response handling (including emergency response)
  • Accounting
  • Administration
  • Resource co-ordination
  • Policy & process design

Are you friendly, supportive, well-organised and good with people? Then you could fit in perfectly.

Peter is our Facilities Supervisor in Manchester and takes pride in leading a team recognised as one of the best in Unite Students. He is also the non-scuba diving Chairman of Oldham Sub Aqua Club.

“Lots of companies say that the customer is key, but it’s something we really believe in and act on at Unite Students. I work closely with our operations team managers as well as a small group of maintenance professionals to make sure that everything runs smoothly.

Peter Johnson

Facilities Supervisor, Manchester