Unite Departments / Contact Centre & Business Improvement

Wherever you find Unite Students properties, you will discover teams who share a common commitment to providing students with high-quality, hassle-free homes.

And that means being on hand to give students help and advice when they need it.

We’ve created a dedicated Contact Centre that provides a 24/7, one-stop-shop for both our students and our operational city teams across the country. We’re on call to handle issues ranging from lost keys and broken fridges to rental arrears. And if a member of our operations team in our properties needs advice or access to, say, an emergency plumber, we’re here to help.

All this forms part of a wider commitment to embed effective operational processes and standards across the business. Giving our city teams the right support and tools is important to us. So is leading the operations agenda on key issues like security and Health & Safety. And we’re determined to drive continuous improvement in customer service, support, policies and processes.

As a result, we look for people from a wide range of skill areas, including:

  • Telephone based customer service
  • Telesales
  • Telephone response handling (including emergency response)
  • Accounting
  • Administration
  • Resource co-ordination
  • Policy & process design

Are you friendly, supportive, well-organised and good with people? Then you could fit in perfectly.

Sadia is a Service & Sales Advisor in Bristol who is also responsible for our city-wide procurement activities.

“This isn’t a job you do sitting behind a desk. We are constantly out there, interacting with students from the time they arrive, making sure that they settle in well. It’s all about dealing with issues before they become problems – answering accounts queries, organising housekeeping and even managing debt recovery.

Sadia Ghazanfar

Service & Sales Advisor, Bristol