Recruitment Process / FAQs

Applying for a job

How do I apply for a job with Unite Students?

We use an online application process for all vacancies at Unite Students. You can search for vacancies by clicking here and following the instructions on screen.

If you find a vacancy you’re interested in applying for we’ll need you to complete a few steps online in order to submit your application. Please make sure that you follow the instructions on screen.

There isn’t a vacancy that matches my requirements. How do I send my CV speculatively to you to hold on file?

Unfortunately we’re unable to hold CVs on file or accept speculative applications, however if you can’t find a role that meets your requirements at the moment, please register for Email Alerts by clicking here. The Email Alert function will ensure that any new vacancies matching your requirements are emailed to you as soon as they become available so that you can apply.

Will I need to do any tests during the application process?

For roles that require specific technical skills we may ask you to complete a test as part of your recruitment process.

I have a disability which may require special adjustments to be made throughout the recruitment process. What should I do?

Please contact recruitment@unite-students.com if you feel a disability may impact any stage of the recruitment process and we will work with you to ensure that we take the best course of action possible.

I don’t have a CV, can I still apply for a job with Unite Students?

If you don’t have a CV, please contact the recruitment team at recruitment@unite-students.com and we can make alternative arrangements.

When will I hear back following my application?

You will receive email confirmation when your application has been submitted successfully. Due to the volume of applications we receive we are not able to respond directly to all applicants; however we will be in touch with you by email or telephone to let you know how we are progressing.

Can I apply for more than one vacancy with Unite Students?

Yes you can, however do be aware that often vacancies will progress through the recruitment process at different rates. We are unable to keep a position open unnecessarily and may require you to make a difficult decision.

Can I apply for a job by email or post?

Unite Students require that all applications are made online. However if you are prevented from submitting an online application for a specific reason, please contact the Recruitment team to discuss this.

I have made an error in my application, how can I amend it?

Unfortunately once you have submitted your application you’re unable to make any changes to the information you have provided. Should you need to make a change please email the Recruitment Team at recruitment@unite-students.com and we’ll try to note the change.

Can I apply if I require a permit to work in the UK?

Unfortunately we are unable to employ anyone who doesn’t have the right to work in the UK or to sponsor work permits.

Can I get feedback on my application?

Due to the volume of applications we receive unfortunately we’re unable to provide feedback at application stage.

If you have completed a face to face interview we will ensure that feedback is provided to you.

Screening & Interviewing

If I am selected for a telephone or video interview, what should I expect?

If you’re invited to complete a telephone interview, a member of the Recruitment team will be in touch with you by telephone or email to let you know you have been shortlisted for the next stage of the process and book you in for a telephone interview. Information regarding the interview will be emailed to you.

If you’re invited to complete a video interview, you will receive an email with full instructions and tips. All our video interviews allow you the opportunity to practice. Our video interviews will allow you to complete this part of the process at a time convenient for you. They also ensure that all candidates receive the same experience.

Please make sure you’re in a quiet and comfortable place for both telephone and video interviews.

Our telephone and video interviews are designed to review your skills, values and experience and provide you with further information about Unite Students and the vacancy. Telephone interviews usually last between 20 and 30 minutes and will be conducted by a member of the Recruitment Team. Video interviews usually last between 10 and 20 minutes and can be completed at a time convenient for you.

What do you look for in applicants?

As well as the required level of skill and experience for the role, Unite Students are a values-based employer and we will be looking for people who demonstrate values that match ours. We also have a set of core competencies which we will be looking to explore with you. For more details on our values and competencies please click here.

What interview process do you follow?

Unite Students’ recruitment process will vary depending on the role. We use a combination of telephone, video and face to face interviewing, assessment centres, psychometric testing, personality profiling and skills based assessments.

Although we operate a standard 2 stage interview process, at times we will change this to ensure that we are acting appropriately for each role.

The Recruitment team will ensure that you are fully aware of what to expect at each stage of the interview process.

What should I expect during my interview with Unite Students?

You should expect to meet friendly, passionate, open and informative people who are keen to learn more about you and your background. There will be lots of questions – technical, values and competency based and also the opportunity for you to find out more about the role and Unite Students as a company.

Your interview is likely to last around an hour. If there are to be any assessments during the interview the Recruitment team will let you know in advance.

Do I need to take anything to the interview?

Please take along your original passport as we will need to verify your identity and right to work when we meet you. If you don’t have a passport, please email the Recruitment team on recruitment@unite-students.com to find out what other documents you can provide instead. If you’re applying for a role as a qualified Electrician or Plumber, you will be required to bring you actual certificates to the interview. We are unable to offer Electrician or Plumber jobs without seeing your certificates first.

Will there be any tests during the interviews?

If there are to be any tests or assessments exercises during the interview the Recruitment team will let you know in advance.

Do you offer work experience or work placements?

Unfortunately at the moment Unite Students doesn’t have a formal work placement or work experience scheme, however we do hope to have one soon, so please do come back to the website to check.

Can I claim travel expenses for attending an interview?

Unite Students’ policy is to not cover candidate’s travel expenses to and from interview unless circumstances are abnormal, for example if we request that you attend an interview in a location other than one local to the role.

Do you have any interview tips?

Interviews can be quite daunting. Although interviews should be challenging, we will try to make the whole experience as smooth and comfortable as possible. Here are a few things to think about in advance:

  • Read the job description in detail and make note of your strengths, skills and experience with the requirements of the job in mind.
  • Familiarise yourself with our values and competencies and make sure you’ve researched the company thoroughly in order that you can demonstrate your fit and knowledge.
  • Consider things that you’re really proud of in your career so far, or those situations that have challenged you and show what you’re capable of at work. These examples will come in handy at the interview.
  • When you’re asked a question during your interview, take your time to answer and think through what you want to say.
  • Thoroughly think through your career history and why you have made particular choices as we’re keen to understand what makes you tick.
  • Consider what it is about Unite Students and the job you’re applying for that appeals to you.
  • Make sure you’re on time and dressed smartly, allow extra time if you’re not sure where you’re going.
  • Be yourself – we want to see the real you!

Job Offers

What hours would I work?

Hours of work will vary depending upon your role.

Positions within the Operations teams in our various buildings and properties will vary and details will be given in the job description and throughout the recruitment process.

Some roles will also be shift based, again the shift pattern will be provided throughout the recruitment process.

Roles that are based out of our London Swan House office and our Head Office in Bristol at The Core are 8.30am to 5pm with 1 hour provided for lunch.

What happens if I get offered a job at Unite Students?

We will get in touch with you straight away!

One of the Recruitment team will contact you by telephone to let you know the good news; they’ll also talk you through what we’re offering you. Your offer letter and full contract of employment will be sent to you by email and in the post.

Your offer of employment will be conditional upon us receiving satisfactory references and in some cases a satisfactory DBS check.

The Recruitment Team and the Recruiting Manager will be in touch with you throughout this period to make arrangements for your start date.

I have been offered a job by Unite Students, when will I receive the paperwork?

As soon as we have spoken to you to deliver the offer to you verbally we will post the paperwork to you by first class post. We will also email the paperwork to you so you can see it straight away.

If you haven’t received your paperwork 4 working days after we spoke to you with the offer, please call your Recruitment contact.

Will  Unite Students pay for my relocation costs?

On the whole we don’t offer relocation support. However, there are some vacancies where we will be able to offer financial assistance and will review this on a case by case basis.

If you would like to explore this further please speak to the Recruitment team.

Do Unite Students have a referencing process?

We do, yes.

Your offer of employment will be conditional upon receipt of satisfactory references, verification of your identity and right to work in the UK and in some cases a DBS and driving licence check.

Will I need to be DBS checked?

For certain roles within Unite Students you will need to complete a satisfactory DBS check. If the position you have applied for requires this, you will see it on the job specification and will be informed throughout the process.

Working for Unite Students

Will I need to wear a uniform?

We have a lot of contact with our customers and some roles require the wearing of a smart casual uniform, others may require you to abide by particular dress codes. Where a uniform is required Unite Students will provide this.

If your role requires the wearing of protective clothing you will need to do so, where it is required Unite Students will provide this.

What benefits will I get with my salary?

As well as a competitive salary Unite Students offers a variety of benefits, these vary depending upon the role and the level of the position, however you can expect at least:

  • 25 days holiday (increasing to 27 days depending upon length of service)
  • Contributory Pension
  • Annual Bonus Scheme
  • Life Assurance
  • Sharesave Scheme
  • Eye Care/ Spectacle Vouchers
  • Charity Fundraising Match
  • Childcare Vouchers
  • Season Ticket Loans
  • Unite Students accommodation discount for children and siblings

What training and development opportunities will I be offered?

As an Investors in People employer the continual development of our staff is really important to us. From your first day you will benefit from a training and development framework designed to meet your individual needs. Your development is structured to fit in with the way you work as well as face to face training we use a mixture of other methods to suit you including on-line refresher courses, self-paced e-learning and web-based materials.

How will my performance be appraised?

As well as your regular meetings with your manager in which you will discuss your role and performance, Unite Students run a formal performance review and objective setting process on an annual basis where you will look back on the previous year’s performance and plan for the future.

Are there opportunities for career development?

Absolutely.

As an Investors in People accredited company and with a mission to be the place for challenging, rewarding and meaningful careers, it is really important to us that our staff have the opportunity to progress.

Our vacancies are made available internally to allow opportunity for movement and progression. In combination with the performance review process your manager will work closely with you to enable you to achieve your aspirations.