Technology at Unite Students

We`re all about creating a Home for Success for our students, using technology and data to empower them to find their home, their tribe and have a great stay with us through their studies.

Fast Paced. Innovative. Curious. Inspiring. Inclusive. Providing a home for 74,000 students in more than 170 buildings, the success of our customers, colleagues and partnerships are the measure of our work; we take our goals seriously, knocking them out of the park whilst having fun and helping each other grow. Prop-tech is an exciting sector and you`ll be part of a team that is redefining the end-to-end experience for our customers and introducing new ways to add value through products, technology and data. Our ambition is to run the best platforms and experiences in the sector and we`re investing in people and technology. Building an inclusive team that is diverse is essential- it`s what makes us, uS. We`re passionate about building a team that respects, celebrates, and thrives from, the different experiences diversity of thought can bring. Whether you`re interested in Marketing, Digital, CRM, Property Maintenance, Robotics and Automation, DevOps, Cloud and Data Engineering, Smart Building and IOT - or all of it! - there`s a place for you in our Technology Team. We`re here to make a difference across the board.

Digital

We use technology to help our students have a great experience throughout their student life with mobile as a value add companion whilst living in our properties. We help connect them to each other, to our fun events, to our support and services, to useful content, education, partners and work opportunities which make Unite Students more than a room and a great place to study.

The Role

Accountable for the performance of our websites within the digital experience value stream, you`ll be working closely with the Head of Technical Product Management, Value Stream Lead and Content Team to define the strategic vision and roadmap. Developing a deep understanding of our customers to translate business objectives into well defined, user-centric, innovative features that elevate the vision of the value stream.Taking a hands-on approach to provide direction and leadership to the product team, ensuring sprints deliver measurable value to customers as a priority, with clearly articulated goals and outcomes. Communicating plans and progress in a highly effective manner and working with engineering teams to adapt and overcome challenges.

What You`ll Be Doing

• Take a leading role on the transition of our websites to a new Digital Experience Platform. Defining the strategic roadmap, taking into consideration prioritisation and dependencies
• Be the subject matter expert of the Digital Experience Platform to ensure we`re realising the full potential of its capabilities
• Work collaboratively with the content team to ensure content is impactful and engaging
• Work with senior stakeholders and other value streams to establish prioritised epics and features that achieve the business ambitions for our customers
• Be the champion of customer experience, collaborating with User Experience and your squad to craft user stories
• Be available to the squad and engaged in progress, adapting to emerging change to overcome obstacles and blockers
• Ensure the delivered stories meet the required level of quality, needs of the customer and consistency across platforms
• Gather and work with customer research, User Experience and Insight to put customer value at the heart of decision making
• Attend and contribute to scrum ceremonies to plan, refine and review sprint progress, using feedback to help improve team velocity and quality of outputs via retrospectives
• Work collaboratively with all relevant areas of the business to ensure adoption and advocacy of the product features
• Define measures of success and effectively communicate performance (including risks) to the value stream and sponsors

What We`re Looking for in You

• Proven experience as a Product Owner or Manager within a highly productive and fast paced agile environment
• Extensive experience with Digital Experience Platforms and Content Management Systems, delivering new innovative features to enhance content
• Experience of working mobile-first in relation to feature design with demonstrable exposure to UX
• Experience of working with end customers, ideally with knowledge of Gen Z or Gen Alpha
• Effective use and application of data and insight to guide decisions on interaction behaviour
• Excellent communications skills including inspiring trust and influence, communicating information in a clear and commercial manner, adapting style for different audiences and the ability to articulate and rationalise reasoning to the team without impacting morale
• Commercial channel management/contributor, experience delivering to OKRs
• Experience of backend systems and their integration with front-end interfaces
• Management of third-party suppliers, agencies and stakeholders

What You`ll Get in Return

• An annual bonus so you can share in the company`s success
• 25 days` paid holiday
• Pension - based on how much you save, we`ll contribute 1% more
• Flexible working opportunities
• Shared Parental Leave - 18 weeks full pay
• Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 250 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.